Gear up common issues with 2-Footstep Verification

Lost or stolen telephone

We recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Account password.

You have several ways y'all can get back into your account, depending on your circumstances.

Utilize backup options

If you've lost access to your main phone, you tin can verify information technology'due south you with:

  • Another telephone signed in to your Google Account.
  • Some other telephone number you lot've added in the 2-Step Verification department of your Google Account.
  • A backup lawmaking you previously saved.
  • A security key you've added in the 2-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask again on this calculator," you might exist able to sign in from that device without a second verification pace. Later on you sign in to your Google Account, y'all can manage your verification methods.

Go a new telephone from your carrier

If you lose your phone, you tin can ask your carrier to transfer your phone number to a new phone or SIM menu.

Recover your account

My security key was lost or stolen

Choose the right steps to become back into your account, based on if you lot set up another 2d stride, similar:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key you've added to your account
  • A registered estimator where yous chose not to exist asked for a verification code

Important: If you added Advanced Protection to your account, you tin only use a fill-in security central. If you don't accept a backup security key, follow the steps to recover your account.

If y'all have another second step

  1. Sign in to your Google Account with your countersign and your other second pace.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security key. You lot may want to go an actress key y'all can continue in a safe place.
  4. Add the new key to your account.

If you don't take some other 2nd step or forgot your countersign

Important: two-Step Verification requires an extra pace to prove you own an account. Because of this added security, it can take  3-5 business days for Google to make sure it'southward you.

Follow the steps to recover your business relationship. You lot'll be asked questions to confirm y'all own the  account.
Use these tips to answer as best you can.

  1. You may be asked:

    1. To enter an email accost or phone number where you lot can be reached.
    2. To enter a code sent to your electronic mail address or telephone number. This lawmaking helps make sure you lot can admission that email address or phone number.

Crave a security key as your second pace

If y'all turn on 2-Step Verification and sign in on an eligible phone, you can become Google prompts. To brand a security central your required second step, enroll in Avant-garde Protection.

Revoke lost backup codes

If yous lost your backup codes, you lot can revoke them and go new ones.

  1. Get to the two-Step Verification section of your Google Account.
  2. Select Show codes.
  3. Select Go new codes.

You didn't get a verification code

  • You lot might take been sent a Google prompt instead. Learn why nosotros recommend Google prompts instead of text bulletin (SMS) verification codes.
  • If we notice something different well-nigh how you lot sign in, like your location, you lot might not be able to become a verification code through text bulletin.
  • If a text message with a verification code was sent to your phone, make certain your service plan and mobile device supports text bulletin delivery.
    • Commitment speed and availability may vary by location and service provider.
  • Make sure you lot have adequate cyberspace connection when yous try to get your codes.
  • If you go a voice phone call with a verification code sent to your phone, you go a voicemail if:
    • You tin't answer the call.
    • Yous don't accept an acceptable net connectedness.

Tip: If you lot requested multiple verification codes, only the newest ane works.

My Google Authenticator codes don't work

It may be because the fourth dimension isn't correctly synced on your Google Authenticator app.

To gear up the correct time:

  1. On your Android device, go to the principal carte du jour of the Google Authenticator app.

  2. Tap More thanMoreand then Settings and thenTime correction for codes and thenSync now.

On the side by side screen, the app confirms the time has been synced. You should be able to sign in. The sync will only impact the internal fourth dimension of your Google Authenticator app, and will not change your device's Date & Time settings.

An app doesn't work later on you turn on two-Step Verification

When you turn on two-Footstep Verification, you may demand to sign in to some apps once more.

Tip: If you can't sign in to an app afterwards you add 2-Footstep Verification, you may need to use an App Password.

Why you shouldn't use Google Voice to go verification codes

If you use Google Voice to get verification codes, you could lock yourself out of your account.

For instance, if you sign out of your Google Voice app, you might need a verification code to get back in. Simply, considering it's sent to your Google Voice, yous can't get the code.

Work, school, or other organization accounts

If you utilize an business relationship through your work, school, or other grouping that's protected by 2-Step Verification, and you can't sign in, you can:

  • Employ backup options.
  • Contact your ambassador.

Link to fix up 2-Step Verification

Contact your admin.

Y'all can't use a second step to sign in

Utilize a device you lot marked as trusted and go to account recovery.

I can't sign in to my backup phone with text letters

This can happen when there's something unlike about how you sign in, like your location. You may demand to movement to your main telephone, or another trusted device, to sign in to your fill-in phone.

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